At Your Service
From tracking your order to processing a
return, we're here to help. Contact us by chat, phone
or using one of our self—service features.
From start to finish, your satisfaction is
important to us.
Track Your Order
Available for online status–
tracking 24 hours after it
has been placed.
Returns
You can return eligible
items for a refund of the
merchandise value.
Shipping
Items are shipped to 48
states and to Alaska, Hawaii
and US Territories.
International Orders
Shipping to over 90
countries including Canada
and Australia.
Email Settings
Manage your settings and
frequency of updates and
latest offers.
Our Design Crew is here for you! We offer a wide array of in–home
& in–store services, and many are complimentary–we'll
come to your home & help you design any room.
Make an Appointment
Store Events
Come down to your local store and join us for decorating and entertaining classes, book signing and more.
View Store Events
Credit Card
Earn 10% Back in Rewards2
For your first 30 days as a cardmember
across our brands with the new
Pottery Barn Credit Card
Personalization Guide
Choose between traditional monogram or personalization in a variety of different fonts and color options.
View Guide
The One Registry
Now creating a registry with Pottery Barn means you can easily add gifts from Williams Sonoma and west elm too – all in one place.
Private Appointments
Make a free, private appointment with one of our Registry Specialists and get one–on–one guidance.
Exclusive Events
Join us at select stores for fun events with our Registry experts. Enjoy free refreshments, giveaways and more!
Assembly Instructions
Assembly instructions for our furniture products are available for you to download.
Get InstructionsFor all other requests, please visit customer service on our desktop site