SHIPPING
In-stock items will usually ship within 7-10 business days for the cities listed below:
- San Francisco, Los Angeles, Dallas, Chicago, Detroit, Columbus, New York City, Baltimore, Boston, Cromwell, Atlanta, Raleigh, Charlotte, Tampa, Fort Meyers, Orlando, Miami, Fort Lauderdale. For other areas, your items will be delivered within 2-3 weeks.
UNLIMITED FLAT RATE SHIPPING
For one low, flat fee per trip, we will*:
- Deliver every eligible piece to the room of your choice – regardless of number of items
- Unpack and assemble each piece
- Remove and recycle the packaging
You can schedule delivery as soon as all items are ready. White glove service includes a two-person crew. Delivery fee varies by zip code and order total. Eligible items will show “Unlimited Flat Rate Delivery” on the product page.
White Glove delivery is only available in the contiguous 48 states. Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.
*Exceptions include outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation or wall mounting.
View the complete Shipping and Delivery Information page.
RETURNS & WARRANTY
Any manufacturer defect must be identified within 30 days; to make a claim customers must contact Maidstone’s customer service department toll-free at 888-513-0060. The item must be unused and uninstalled. Customer is responsible for return shipping fees and no refunds will be made on any returned items that were damaged during return shipping. Pottery Barn is not responsible for lost, misdirected, improperly packaged or damaged return items.
Bathtubs carry a limited, lifetime warranty that covers defects in the porcelain, cast iron, mineralcast or acrylic that cause the bathtub to be unsuitable for use. Pre-installed fixtures shall be warranted from mechanical malfunctions for a period of one (1) year. Cracking, peeling and lifting of exterior paint shall be warranted for a period of one (1) year. This warranty is for the lifetime of the original, non-commercial owner only if the product(s) are installed by a qualified, licensed plumber. Commercial purchasers receive a one (1) year limited warranty on the porcelain, cast iron, mineralcast, acrylic, paint and drain. This warranty shall not apply to the labor, expedited shipping costs and other expenses related to the repair and/or replacement of the product.
Inspection
Customer is required to inspect product(s) upon delivery. Claims associated with shortage, loss, or damage must be reported within 48 hours of receipt of shipment and all common carrier freight (tractor-trailer) damage must be reported to Maidstone within 48 hours of receipt. Damage parts claims made after these time periods may be rejected by shipping or the freight carrier. If you find damage, defects or missing parts within the times allotted above; please contact Maidstone’s customer service department toll-free at 888-513-0060.
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